The 10 Commandments of Superior Customer Service

The following 10 Rules of Superior Customer Service will help your organization to reach the next level.

1.   Live by the Golden Rule – Customers have the Gold. So, in simple words, they make  the rules.

2.   Develop Customer Service from the inside out, through and throughout (the) teamwork.

3.   Deliver the 2 things all customers wants and need – solutions to problems and good  feelings. Cost Effective solutions. Wow feelings, rather than just good.

4.   Use the customer’s definition of quality and service. Your definition, means nothing.

5.   Ask more and better questions. Relevant questions.

6.   Convert complaints and problems into commitment and profit. See them as opportunities to become better.

7.   Create a holistic superior experience, leveraging all touchpoints.

8.   Teach everyone how to add value. Remember, value is decided by customer, not   by you.

9.   Do everything more, better than others, faster than others, different than   others with more fun while doing it.

10. Always honour the customer. But humour yourself.

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About the Author
Dr. Sunil Pevekar is a PGDM from IIMA and a PhD from USA. He is an expert on 10X 
Business Growth and Non–Traditional Marketing Tools & Techniques. He can be 
contacted on marketing@drsunilpevekar.com or +91 7983826309.