The following 10 Rules of Superior Customer Service will help your organization to reach the next level. 1. Live by the Golden Rule – Customers have the Gold. So, in simple words, they make the rules. 2. Develop Customer Service from the inside out, through and throughout (the) teamwork. 3. Deliver the 2 things all customers wants and need – solutions to problems and good feelings. Cost Effective solutions. Wow feelings, rather than just good. 4. Use the customer’s definition of quality and service. Your definition, means nothing. 5. Ask more and better questions. Relevant questions. 6. Convert complaints and problems into commitment and profit. See them as opportunities to become better. 7. Create a holistic superior experience, leveraging all touchpoints. 8. Teach everyone how to add value. Remember, value is decided by customer, not by you. 9. Do everything more, better than others, faster than others, different than o
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